Our Service Offering Portfolio

PS DE ServicesPS Change ManagementPS Technology ServicesPS Business ServicesDC ExperienceDC AnalyticsDC SMeRFDC StrategyDC AssessmentSM Marketing OptimizationSM Marketing AssessmentSM Sales StrategySM Sales AssessmentSM ChannelCC OutsourceCC EducationCC AssessmentCC StrategyCX AssessCX BluPrintCX VisionPS DeliverDC EngageSM LeadCC ThriveCX EvolveCX EducationCX InsightCC Analytics


Click on a box in the graphic above or on one of the links below to delve deeper into our services

 

Our Service Offerings

     
CX~EVOLVE Our Customer Experience Service Offerings                                  

Improve the experience that your customers have when interacting with your organization, your products and your brand:  
Establish your CX vision; develop a roadmap and business case to operationalize the vision; establish a customer insight program, train and certify your front-line employees on CX capabilities or assess your existing CX program

CC~THRIVE Our Contact Center Service Offerings Transform your contact centers into Omni-channel customer engagement hubs:
Develop your contact center strategy; undertake a contact center assessment; train and certify your contact center employees; manage or make key decisions around contact center outsourcers; or develop a contact center analytics program
DC~ENGAGE Our Digital Channel & Social Media Service Offerings Increase the level of customer engagement through your digital channels across a wide-range of devices:
Undertake a digital channel assessment; evaluate and monitor your digital channel experience; or develop and implement an effective social media response framework
SM~LEAD Our Sales & Marketing Service Offerings Optimize your sales and marketing functions to drive increased revenue more effectively:
Develop your marketing or sales strategy; undertake a marketing or sales effectiveness assessment; or optimize your marketing operations through a marketing automation solution.
PS~DELIVER Our Program Success Service Offerings Successfully implement business, technology, people and organizational transformation to support your customer facing operations:
Deliver a successful customer program: Program management; business architecture & portfolio management; business process design; business requirements, benefits realization; technology design; software tools assessment & selection; functional design & testing;culture & organization change; communications; stakeholder management; and/or deployment planning and ramp