Eight Key Components of Successful CX Change
Eight Key Components of Successful CX Change:
From vision to DNA in the contact center.
A Downloadable ThoughtBurst Thought Leadership White Paper.
Initiating and implementing real CX change is one of the toughest things an organization will face. Many organizations have failed or have only been partially successful changing from a culture that is transaction and operationally cost-focused to one that is customer-centric. This white paper examines eight of the key foundational elements needed to facilitate the creation of a suitable environment for the change to occur and assist in moving a large organization from a transaction-based focus to one that is customer-centric.
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