Customer Engagement Trends in the Energy & Utilities Industry

Customer Engagement Trends in the Energy & Utilities Industry
The Changing Nature of the Relationship with Utility Customers.  

A Downloadable ThoughtBurst Thought Leadership White Paper

This whitepaper examines eleven key trends in the utilities industry which are impacting the nature of the relationship between energy & utility companies and their customers.  Four of these trends are specific to the utilities industry, and the other seven are cross-industry trends.  Each of the trends is examined in terms of how it will impact the utility customer as well as the challenges that utility companies will need to overcome in order to respond effectively. 

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