ThoughtBurst Key Sponsor of CX Impact

Saturday, November 14, 2015

ThoughtBurst, in conjunction with IQPC and Call Center IQ is excited to be a key sponsor of CX Impact: A Customer Experience Event, which will be held from December 7-9, 2015 in New Orleans, LA.

Andy Pritchard our Founder and CEO will be presenting at the event on the main stage. He will cover the topic : "Barriers to positive and lasting CX change: The impact of resistance on an organization's ability to become truly customer-centric".  He will also co-chair the event.

Named "One of the 50 Best Conferences to Attend" by the Daily Muse, this packed three-day agenda is intentionally filled with practitioner-led case study examples and discussions on the most critical issues that together comprise CX execution:

  • Day One: CX Strategy & Analytics
  • Day Two: CX Culture & Best Practices for Omni-Channel Strategies
  • Day Three: Measurement, ROI & Decision-Making

Download the Brochure or email to have it sent directly to your inbox

KEYNOTE Topics for 2015 Include:

  • I Hear You - Let the Customer's Voice Drive Decisions
  • The Promise of Analytics - The Art of the Possible
  • Put Data in the Driver's Seat - To Get You to the Right Place in Your Customer Experience Journey
  • Laggard to Leader: The Hidden Power of a Customer Centric Roadmap
  • Translating Trends:What's Coming Up in the Digital Space and How Will It Impact CX?
  • Change with the Times: Evolve VOC Data to Support Multi-Channel Sales and Service
  • Storytelling for Leaders: Master the Art and Discipline of Business Narrative

For more information, visit  or call Michael Ringo, Head of Audience Development, IQPC at 212.885.2687.