Customer Trends in Banking

Customer Trends in Banking
Rising to meet the challenges and impacts of key industry disruptors on Banking customers.  

A Downloadable ThoughtBurst Thought Leadership White Paper

The banking industry has traditionally been at the forefront of business model and technology change.  However, recent times have seen banking customer's expectations raising rapidly, their demographics changing, the emergence of new entrants together with a number of other disruptors impacting the industry.  Banks will need to become more nimble in their engagement and interaction with their customers across all channels in order to meet the challenges associated with these factors in order to deliver an effective and acceptable customer experience.

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