Industry News

The four social media CRM best practices you should know

techtarget CRM trends & technologies - Wed, 11/29/2017 - 14:33
As social media begins to play a larger role in customer interactions, social media CRM best practices are an increasing must-have for any organization trying to keep up.
Categories: Industry News

What are benefits of Microsoft Teams collaboration for call centers?

techtarget CRM trends & technologies - Wed, 11/29/2017 - 14:27
Call centers are replacing landline-based PBX systems with VoIP platforms, freeing agents to work from anywhere. Microsoft's offering is one platform option.
Categories: Industry News

Eight must-have call center systems for customer service

techtarget CRM trends & technologies - Wed, 11/29/2017 - 00:00
It can be challenging to pick a call center technology, implement it and optimize it for the best results. Here are the top 8 call center tools to deliver the best customer experience.
Categories: Industry News

Veeam enterprise customers gain enhanced physical protection

Oracle News - Mon, 11/27/2017 - 12:36
Veeam's push for additional and deeper enterprise bookings gets a bump with AIX and Solaris protection. The support is based on Cristie Software technology.
Categories: Industry News

Experts weigh in on the future of blockchain CRM technology

techtarget CRM trends & technologies - Fri, 11/17/2017 - 15:19
As blockchain technology makes its way into more industries, how will it affect CRM? We asked three experts what they foresee for blockchain CRM.
Categories: Industry News

contact center

techtarget CRM trends & technologies - Mon, 11/06/2017 - 16:28
A contact center -- also referred to as a customer interaction center or e-contact center -- is a central point from which all customer contacts are managed.
Categories: Industry News

Avaya, Talkdesk dial into contact center AI technologies

techtarget CRM trends & technologies - Fri, 11/03/2017 - 09:59
Bots, analytics and artificial intelligence tools are booming. Contact center AI, in particular, could enhance employee productivity and improve customer service.
Categories: Industry News

call center

techtarget CRM trends & technologies - Fri, 10/27/2017 - 16:37
A call center is a centralized department to which phone calls from current and potential customers are directed.
Categories: Industry News

How to calculate abandoned call rate for a contact center

techtarget CRM trends & technologies - Thu, 10/26/2017 - 00:00
Experts offer an abandoned call formula and advice on what to include when calculating call abandonment rates.
Categories: Industry News

Where AI meets sales: The benefits of predictive lead scoring

techtarget CRM trends & technologies - Tue, 10/24/2017 - 14:33
Adding artificial intelligence to lead scoring can help companies increase sales by better prioritizing customers and aligning sales messaging and resources with clients.
Categories: Industry News

What should I tell my CEO in a comparison of CRM software?

techtarget CRM trends & technologies - Mon, 10/23/2017 - 14:01
I have a presentation to give to the C-suite explaining differences between Pegasystems, Microsoft, SAP and Oracle CRM. How do I do that?
Categories: Industry News

2017 Best Global Contact Center Practices

Call Center Events - Mon, 10/23/2017 - 08:00
Welcome to probably the No.1 Rated Contact Center Industry event in the World! Its a MASTERCLASS in Contact Center Best Practices for everyone from those new to 20+ year veterans! ... attend the entire event and get your 2017/2018 Certificate in Contact Center Best Practices! 4 Action Packed Days (23-26th) and One Amazing Awards Gala Dinner!
Categories: Industry News

Patient retention strategies must go beyond mobile check-ins

techtarget CRM trends & technologies - Fri, 10/20/2017 - 09:58
Healthcare organizations will have to go beyond traditional approaches to patient retention if they want to keep their patients. Personalized recommendations are one place to start.
Categories: Industry News

IT service provider companies must build trust to thrive

techtarget CRM trends & technologies - Fri, 10/20/2017 - 09:00
Service providers can take a number of steps toward building trust with clients, including obtaining insurance to financially protect customers and earning technical certifications.
Categories: Industry News

Oracle cloud security beefed up amid unprotected data worries

Oracle News - Thu, 10/12/2017 - 12:57
With large data breaches such as the one at Equifax raising concerns about unprotected data, Oracle has strengthened its cloud security features in an effort to ease the minds of IT pros.
Categories: Industry News

CRM system comparison: How the 'big four' CRM providers stack up

CRM and Cal Center FAQs - Wed, 10/11/2017 - 12:08
What differentiates the 'big four' CRM providers? Explore the advantages and disadvantages of Salesforce, Oracle, Microsoft and SAP with this CRM comparison.
Categories: Industry News

CRM system comparison: How the 'big four' CRM providers stack up

techtarget CRM trends & technologies - Wed, 10/11/2017 - 12:08
What differentiates the 'big four' CRM providers? Explore the advantages and disadvantages of Salesforce, Oracle, Microsoft and SAP with this CRM comparison.
Categories: Industry News

AI integration with CRM tools boosts lead scoring processes

techtarget CRM trends & technologies - Mon, 10/09/2017 - 13:45
Integrating AI technologies into CRM platforms is beginning to pay off for sales teams as they start to see the benefits of predictive lead scoring.
Categories: Industry News

Tell-all book puts HubSpot inbound marketing to the test

techtarget CRM trends & technologies - Fri, 10/06/2017 - 13:35
Every startup's worst nightmare happened to HubSpot when 'Disrupted' hit shelves last year. The company put its own marketing tactics to the test and, by all accounts, it worked.
Categories: Industry News

How to best manage your martech stack: A Q&A with Scott Brinker

techtarget CRM trends & technologies - Thu, 10/05/2017 - 10:34
SearchCRM talks with ChiefMarTec co-founder Scott Brinker about the growing tech landscape, tips for controlling a martech stack and his new role at HubSpot.
Categories: Industry News

Pages