Industry News

2017 Best Global Contact Center Practices

Call Center Events - Mon, 10/23/2017 - 08:00
Welcome to probably the No.1 Rated Contact Center Industry event in the World! Its a MASTERCLASS in Contact Center Best Practices for everyone from those new to 20+ year veterans! ... attend the entire event and get your 2017/2018 Certificate in Contact Center Best Practices! 4 Action Packed Days (23-26th) and One Amazing Awards Gala Dinner!
Categories: Industry News

Webinar: How To Enter The 2018 Top Ranking Performers Global Awards Program

Call Center Events - Tue, 10/03/2017 - 08:00
Raj Wadhwani, President of will share how to enter the 2018 Top Ranking Performer Awards, the most prestigious awards in the contact center world.
Categories: Industry News

Oracle Universal Credits another shot directed at AWS

Oracle News - Thu, 09/21/2017 - 11:00
From 'Bring Your Own License' to Universal Credits, are the recent changes Oracle made to its cloud pricing model enough to compete with AWS?
Categories: Industry News

The 'Sun' starts to set for Oracle Solaris customers

Oracle News - Tue, 09/19/2017 - 11:03
After a round of layoffs to its Solaris division, it appears Oracle is phasing out its hardware portfolio and continuing to focus on the cloud.
Categories: Industry News

MSP sales: Cloud business calls for new tactics, skills

techtarget CRM trends & technologies - Mon, 09/18/2017 - 13:49
This rise of cloud computing is transforming the MSP sales landscape, cloud solutions providers and other channel partners. Here is how to cope.
Categories: Industry News

8x8 and Atlassian integrate team collaboration tools

techtarget CRM trends & technologies - Thu, 09/14/2017 - 16:18
In UC news this week, 8x8 and Atlassian integrate their team communication tools, while AeroFS and Redbooth merge on collaboration and task management software.
Categories: Industry News

Salesforce vs. Dynamics 365: What to look for when choosing sides

techtarget CRM trends & technologies - Thu, 09/14/2017 - 12:25
Whether choosing between Salesforce and Dynamics 365 for an initial install or a migration from one to the other, match the pros and cons to your organizational needs.
Categories: Industry News

How enterprises can take advantage of social media mapping

techtarget CRM trends & technologies - Wed, 09/13/2017 - 17:45
If your company wants to tap into the emotion and sentiment customers display on social media, social media mapping may be the answer. Learn about one company's approach.
Categories: Industry News

Preparing Tomorrows Call Center TODAY!

Call Center Events - Wed, 09/13/2017 - 08:00
Join ContactCenterNation, Aspect, Panviva, Contact Center Pipeline Journal and a pool of your industry peers for an interactive day of learning, networking and sharing best practices on some of the hottest topics around! You will learn how to: Manage, Communicate & Connect with Your Customers via Social Media Empower Your Agents to Delight Your Customers Everytime Inco
Categories: Industry News

Automation features help settle CRM migration quandary for one office

techtarget CRM trends & technologies - Mon, 09/11/2017 - 14:53
Insightly CRM for G Suite or Salesforce? One of a manufacturing company's 72 offices takes the road less traveled.
Categories: Industry News

International Contact Center Week

Call Center Events - Sun, 09/10/2017 - 08:00
Celebrate. Appreciate. Elevate. Be a Part of the Only Week Long Celebration Dedicated Exclusively to the Contact Center Industry! September 10th - 17th 2017
Categories: Industry News

Adobe Sign, Microsoft Teams integrations expand partnership

techtarget CRM trends & technologies - Fri, 09/08/2017 - 17:36
The first of several planned 'joint solutions' expands Adobe Sign into Office 365; Microsoft Teams integrates with Adobe Creative Cloud; Adobe Stock to speed reviews and approvals.
Categories: Industry News

On tap for Microsoft Ignite conference: Adobe, Dynamics 365, LinkedIn

techtarget CRM trends & technologies - Wed, 09/06/2017 - 10:09
New Adobe integrations and further integrations of existing products are possible announcements from Microsoft Ignite 2017.
Categories: Industry News

Tech vendors cite TOS violations to push hate groups off their clouds

techtarget CRM trends & technologies - Thu, 08/31/2017 - 13:54
'Alt-right' groups put to the test marketing and CRM cloud vendors that promote employee diversity and forbid users from hosting hateful or offensive content on their platforms.
Categories: Industry News

How do we choose a CRM system for small business?

techtarget CRM trends & technologies - Wed, 08/30/2017 - 11:15
The largest companies can choose the largest CRM platforms, but what's left for small- and medium-sized businesses? How should they choose the right systems?
Categories: Industry News

Five steps to kick-start your employee experience strategy

techtarget CRM trends & technologies - Tue, 08/29/2017 - 09:41
To win the war for talent, you need a great employee experience strategy that addresses culture, workspace and technology. Here are some essentials you need to get started.
Categories: Industry News

Why employee experience vs. employee engagement matters

techtarget CRM trends & technologies - Mon, 08/28/2017 - 14:33
'Employee experience' -- which borrows from customer experience and design thinking -- is becoming critical in the war for talent. Here's how it's more than employee engagement.
Categories: Industry News

Why employee experience is the next can't-miss HR trend

techtarget CRM trends & technologies - Mon, 08/28/2017 - 14:33
'Employee experience' -- with influences from areas such as customer experience and design thinking -- is becoming critical in today's war for talent. Here's a deep dive into why.
Categories: Industry News

Oracle Blockchain Cloud Service set to be unveiled

Oracle News - Thu, 08/24/2017 - 15:00
Following competitors Microsoft Azure and IBM, Oracle plans to release its Blockchain Cloud Service to give its cloud customers a higher level of security.
Categories: Industry News

What problems need solving to create smoother customer interactions?

techtarget CRM trends & technologies - Thu, 08/24/2017 - 14:49
While many factors can make or break a sales-service platform merge, three challenges stand out when combining service, sales strategies.
Categories: Industry News