Welcome to probably the No.1 Rated Contact Center Industry event in the World! Its a MASTERCLASS in Contact Center Best Practices for everyone from those new to 20+ year veterans! ... attend the entire event and get your 2017/2018 Certificate in Contact Center Best Practices! 4 Action Packed Days (23-26th) and One Amazing Awards Gala Dinner!
Raj Wadhwani, President of ContactCenterWorld.com will share how to enter the 2018 Top Ranking Performer Awards, the most prestigious awards in the contact center world.
From 'Bring Your Own License' to Universal Credits, are the recent changes Oracle made to its cloud pricing model enough to compete with AWS?
After a round of layoffs to its Solaris division, it appears Oracle is phasing out its hardware portfolio and continuing to focus on the cloud.
This rise of cloud computing is transforming the MSP sales landscape, cloud solutions providers and other channel partners. Here is how to cope.
In UC news this week, 8x8 and Atlassian integrate their team communication tools, while AeroFS and Redbooth merge on collaboration and task management software.
Whether choosing between Salesforce and Dynamics 365 for an initial install or a migration from one to the other, match the pros and cons to your organizational needs.
If your company wants to tap into the emotion and sentiment customers display on social media, social media mapping may be the answer. Learn about one company's approach.
Join ContactCenterNation, Aspect, Panviva, Contact Center Pipeline Journal and a pool of your industry peers for an interactive day of learning, networking and sharing best practices on some of the hottest topics around! You will learn how to: Manage, Communicate & Connect with Your Customers via Social Media Empower Your Agents to Delight Your Customers Everytime Inco
Insightly CRM for G Suite or Salesforce? One of a manufacturing company's 72 offices takes the road less traveled.
Celebrate. Appreciate. Elevate. Be a Part of the Only Week Long Celebration Dedicated Exclusively to the Contact Center Industry! September 10th - 17th 2017
The first of several planned 'joint solutions' expands Adobe Sign into Office 365; Microsoft Teams integrates with Adobe Creative Cloud; Adobe Stock to speed reviews and approvals.
New Adobe integrations and further integrations of existing products are possible announcements from Microsoft Ignite 2017.
'Alt-right' groups put to the test marketing and CRM cloud vendors that promote employee diversity and forbid users from hosting hateful or offensive content on their platforms.
The largest companies can choose the largest CRM platforms, but what's left for small- and medium-sized businesses? How should they choose the right systems?
To win the war for talent, you need a great employee experience strategy that addresses culture, workspace and technology. Here are some essentials you need to get started.
'Employee experience' -- which borrows from customer experience and design thinking -- is becoming critical in the war for talent. Here's how it's more than employee engagement.
'Employee experience' -- with influences from areas such as customer experience and design thinking -- is becoming critical in today's war for talent. Here's a deep dive into why.
Following competitors Microsoft Azure and IBM, Oracle plans to release its Blockchain Cloud Service to give its cloud customers a higher level of security.
While many factors can make or break a sales-service platform merge, three challenges stand out when combining service, sales strategies.