Industry News

contact center

techtarget CRM trends & technologies - Mon, 11/06/2017 - 16:28
A contact center -- also referred to as a customer interaction center or e-contact center -- is a central point from which all customer contacts are managed.
Categories: Industry News

Avaya, Talkdesk dial into contact center AI technologies

techtarget CRM trends & technologies - Fri, 11/03/2017 - 09:59
Bots, analytics and artificial intelligence tools are booming. Contact center AI, in particular, could enhance employee productivity and improve customer service.
Categories: Industry News

call center

techtarget CRM trends & technologies - Fri, 10/27/2017 - 16:37
A call center is a centralized department to which phone calls from current and potential customers are directed.
Categories: Industry News

How to calculate abandoned call rate for a contact center

techtarget CRM trends & technologies - Thu, 10/26/2017 - 00:00
Experts offer an abandoned call formula and advice on what to include when calculating call abandonment rates.
Categories: Industry News

Where AI meets sales: The benefits of predictive lead scoring

techtarget CRM trends & technologies - Tue, 10/24/2017 - 14:33
Adding artificial intelligence to lead scoring can help companies increase sales by better prioritizing customers and aligning sales messaging and resources with clients.
Categories: Industry News

What should I tell my CEO in a comparison of CRM software?

techtarget CRM trends & technologies - Mon, 10/23/2017 - 14:01
I have a presentation to give to the C-suite explaining differences between Pegasystems, Microsoft, SAP and Oracle CRM. How do I do that?
Categories: Industry News

2017 Best Global Contact Center Practices

Call Center Events - Mon, 10/23/2017 - 08:00
Welcome to probably the No.1 Rated Contact Center Industry event in the World! Its a MASTERCLASS in Contact Center Best Practices for everyone from those new to 20+ year veterans! ... attend the entire event and get your 2017/2018 Certificate in Contact Center Best Practices! 4 Action Packed Days (23-26th) and One Amazing Awards Gala Dinner!
Categories: Industry News

Patient retention strategies must go beyond mobile check-ins

techtarget CRM trends & technologies - Fri, 10/20/2017 - 09:58
Healthcare organizations will have to go beyond traditional approaches to patient retention if they want to keep their patients. Personalized recommendations are one place to start.
Categories: Industry News

IT service provider companies must build trust to thrive

techtarget CRM trends & technologies - Fri, 10/20/2017 - 09:00
Service providers can take a number of steps toward building trust with clients, including obtaining insurance to financially protect customers and earning technical certifications.
Categories: Industry News

Oracle cloud security beefed up amid unprotected data worries

Oracle News - Thu, 10/12/2017 - 12:57
With large data breaches such as the one at Equifax raising concerns about unprotected data, Oracle has strengthened its cloud security features in an effort to ease the minds of IT pros.
Categories: Industry News

CRM system comparison: How the 'big four' CRM providers stack up

CRM and Cal Center FAQs - Wed, 10/11/2017 - 12:08
What differentiates the 'big four' CRM providers? Explore the advantages and disadvantages of Salesforce, Oracle, Microsoft and SAP with this CRM comparison.
Categories: Industry News

CRM system comparison: How the 'big four' CRM providers stack up

techtarget CRM trends & technologies - Wed, 10/11/2017 - 12:08
What differentiates the 'big four' CRM providers? Explore the advantages and disadvantages of Salesforce, Oracle, Microsoft and SAP with this CRM comparison.
Categories: Industry News

AI integration with CRM tools boosts lead scoring processes

techtarget CRM trends & technologies - Mon, 10/09/2017 - 13:45
Integrating AI technologies into CRM platforms is beginning to pay off for sales teams as they start to see the benefits of predictive lead scoring.
Categories: Industry News

Tell-all book puts HubSpot inbound marketing to the test

techtarget CRM trends & technologies - Fri, 10/06/2017 - 13:35
Every startup's worst nightmare happened to HubSpot when 'Disrupted' hit shelves last year. The company put its own marketing tactics to the test and, by all accounts, it worked.
Categories: Industry News

How to best manage your martech stack: A Q&A with Scott Brinker

techtarget CRM trends & technologies - Thu, 10/05/2017 - 10:34
SearchCRM talks with ChiefMarTec co-founder Scott Brinker about the growing tech landscape, tips for controlling a martech stack and his new role at HubSpot.
Categories: Industry News

Advanced machine learning, database automation touted at OpenWorld

Oracle News - Tue, 10/03/2017 - 14:10
Advanced machine learning is set to drive the Oracle database to success in the cloud. But Oracle 18c is not a threat to DBA job security, according to founder Larry Ellison.
Categories: Industry News

Webinar: How To Enter The 2018 Top Ranking Performers Global Awards Program

Call Center Events - Tue, 10/03/2017 - 08:00
Raj Wadhwani, President of ContactCenterWorld.com will share how to enter the 2018 Top Ranking Performer Awards, the most prestigious awards in the contact center world.
Categories: Industry News

Dynamics 365 CRM can help drive the digital transformation process

techtarget CRM trends & technologies - Mon, 10/02/2017 - 11:30
At Ignite, Microsoft predicts the future -- and it's one that centers on Dynamics 365, artificial intelligence and digital transformation.
Categories: Industry News

Microsoft Dynamics 365 CRM takes center stage at Ignite 2017

techtarget CRM trends & technologies - Tue, 09/26/2017 - 10:39
Microsoft CEO Satya Nadella kicks off Microsoft Ignite with talk of future products, use cases for AI and continued bundling of Microsoft products.
Categories: Industry News

Oracle Universal Credits another shot directed at AWS

Oracle News - Thu, 09/21/2017 - 11:00
From 'Bring Your Own License' to Universal Credits, are the recent changes Oracle made to its cloud pricing model enough to compete with AWS?
Categories: Industry News

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