Seamlessly Resolving Online Customer Struggle

Seamlessly Resolving Online Customer Struggle
Leveraging Advanced Customer Analytics in theContact Center to Drive an Improved Customer Experience.  

A Downloadable ThoughtBurst Thought Leadership White Paper                                                            

Delivering a consistent experience across digital and contact center channels can be tough. This is compounded as customers are increasingly moving between channels to get their problems solved or issues resolved.

This white paper looks at the challenges facing contact centers in supporting web and mobile channels. It describes how to reduce customer effort and increase first contact resolution during calls and chat sessions with customers using advanced automated customer analytics to rapidly identify and resolve reasons for struggle.

Download this free ThoughtBurst Thought Leadership White Paper by filling in the form below and clicking "download"