Imagine the last time you had difficulty on a company’s website and had to contact customer service. Did the CSR ask you multiple questions requiring you to remember exactly what transpired? Were you asked questions that you didn’t know the answer to only to end up frustrated when your issue wasn’t readily understood?
Seamlessly Resolving Online Customer Struggle
Leveraging Advanced Customer Analytics in theContact Center to Drive an Improved Customer Experience.
A Downloadable ThoughtBurst Thought Leadership White Paper
Delivering a consistent experience across digital and contact center channels can be tough. This is compounded as customers are increasingly moving between channels to get their problems solved or issues resolved.